MANAGEMENT SERVICES DEPARTMENT
We are committed to provide the best services to you
PUBLIC COMPLAINTS
Every complaint will be investigated and action will be taken within 14 days if :-
- Name and address of the complainant is clearly stated
- Type of complaint is clearly stated
- Problem areas are clearly stated
Receipt of complaint : 3 working days
Complaint Investigation : 7 working days
Complaint
Feedback : 4 working days
INFORMATION TECHNOLOGY
- To update information in the MDL website at least once a week
- To display current updates for 1 week from the date of display
- To provide feedback via email to client within 3 working days
ENFORCEMENT
- To investigate all complaints and to take action within 3 working days
- To ensure legal action undertaken is fair, firm and effective
EQUIPMENT RENTAL
- To reply to equipment rental applications within 7 working days from the date application is received
- To ensure the equipments are provided 1 day prior tobefore the date of usage provided
full payment has been made.
PREMISE RENTAL
- To ensure all vacant stalls are advertised within 1 month
- To ensure stall rental letter of offer is issued 2 weeks from the date of the interview
- To inform the unsuccessful interviewees via mail correspondence
within 1 month after the date of interview
TOURISM
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To escort the tourists to 14 historical buildings within 4 hours
ANIMAL PARK
- To issue admission tickets to the visitors within 1 minute
- To ensure the animals are sufficiently fed and health monitoring are performed on a daily basis
VALUATION DEPARTMENT
We are committed to provide the best services to you :-
ASSESSMENT TAX
- To appraise assessment tax within at period of 5 months in a fair and reasonable manner
- To deliver the assessment tax bill to the property owner by 21 January (for the first half of the year) and 21 July (for the second half of the year)
- To provide feedback on applications within 14 days
- To handle objection processes within 3 months
- To process the transfer of property ownership within 1 day provided the documents are complete and without
any tax arrears
