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MS ISO 9001:2015

(a) Main Process Quality Procedures

  • Development control
  • Business control    
  • Assessment and Property Management    
  • Preparation and Improvement of Infrastructure Projects Public Facilities    
  • enforcement    
  • rental management    
  • Hygiene And City Services    
  • Financial    

(b) Procedure Quality Management
 

  • Strategic planning
  • Management Review Meeting (MKSP)    
  • internal audit    
  • The Document control    
  • Quality Records Management    
  • Handling Customer Feedback    
  • Customer satisfaction surveys    
  • Corrective Action, Preventive and Improvement    
  • Service Delivery Control Not Meet Requirements    

(c) Support Quality Procedures

  • budget estimates
  • Procurement management    
  • Management Training Program    
  • Asset management    
  • ICT management  
  • Human Resources Management (recruitment, appointment and update the Record Books)    
  • Confirmation and entry Pension Scheme    
  • Approval procedures Break In Service    
  • retirement management    
  • Maintenance of vehicles and machinery Ceremony Held    
  • Log Book Management