MS ISO 9001:2015

(a) Main Process Quality Procedures

• Development control
• Business control    
• Assessment and Property Management    
• Preparation and Improvement of Infrastructure Projects Public Facilities    
• enforcement    
• rental management    
• Hygiene And City Services    
• Financial    

(b) Procedure Quality Management
 

• Strategic planning
• Management Review Meeting (MKSP)    
• internal audit    
• The Document control    
• Quality Records Management    
• Handling Customer Feedback    
• Customer satisfaction surveys    
• Corrective Action, Preventive and Improvement    
• Service Delivery Control Not Meet Requirements    

(c) Support Quality Procedures

• budget estimates
• Procurement management    
• Management Training Program    
• Asset management    
• ICT management  
• Human Resources Management (recruitment, appointment and update the Record Books)    
• Confirmation and entry Pension Scheme    
• Approval procedures Break In Service    
• retirement management    
• Maintenance of vehicles and machinery Ceremony Held    
• Log Book Management